Refund and Returns Policy

At Noor Modesty, customer satisfaction is important to us. We carefully inspect every product before dispatch to ensure quality. However, if you face any issue, please read our policy below.

1. Return Eligibility

We only accept returns or exchanges under the following conditions:

The product is damaged
You received the wrong item
The product has a manufacturing defect

To be eligible for a return:

You must inform us within 48 hours of delivery
An unboxing video is mandatory as proof
The product must be unused, unwashed, and in original packaging with tags intact

Without proper unboxing video proof, return requests may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

Products without original packaging or tags
Used or washed items
Sale or discounted items
Size-related issues (please check size chart carefully before ordering)

3. Refund Process

Once we receive and inspect the returned product:

If approved, the refund will be processed within 5–7 business days
Refunds will be issued to the original payment method
For Cash on Delivery (COD) orders, refund will be processed via bank transfer (bank details required)

Shipping charges (if any) are non-refundable.